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You should check the
slip carefully before signing |
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Retain your copy as a
permanent record of the transaction |
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Always ensure your
credit card is returned to you |
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Carefully check
transactions against your statement |
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In restaurants ensure
you complete the total box if
appropriate | |
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| Using your NatWest credit card
to order by phone is especially convenient - for example, when
reserving cinema or theatre tickets. You will be asked to
quote your credit card number, expiry date and your name and
address. If goods are sent to you, the sales slip will
normally be enclosed with them. You will be asked to produce
your card when collecting tickets or the goods you have
ordered, so don't forget to take it with you. |
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Only give your credit
card number if you wish to make a purchase. Never give
it just for identification or verification
purposes. |
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Confirm total amount to
be charged - is a booking fee applicable? |
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Check how long it will
take to deliver any
goods | |
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As we're sure you're aware,
High Street shopping has recently acquired a competitor,
Internet shopping. And it's getting bigger - which is no
surprise because it can be so easy, so quick and such fun.
However, along with shopping on-line you may feel a little
apprehensive about typing in all your credit card details. Or
you may have heard some scare stories about the amount of
fraud possible on the Net. But that's where NatWest steps in.
We want you to know however much you shop around, you'll be
protected from loss arising through fraud when you shop
on-line with your NatWest Credit Card. You may never have
difficulties shopping on-line with your NatWest credit card,
but if you do, we are commited to refunding loss due to
on-line fraud. Remember that shopping on-line with your
NatWest Credit Card is as safe as High Street shopping. And
that's a promise.
Here are some tips we hope
you will find useful: |
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Use reputable sites -
try to shop with companies you know or have heard
of; |
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Ensure the company keeps
your credit card and personal details secure. Secure
sites will display a padlock at the bottom of your
browser when in the payment screen and sites with
https:// in the address tend to be more secure than
http:// |
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Keep Internet passwords
secret; |
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Always print off a copy
of the screen, showing your confirmation and keep any
e-mails until you receive the goods in case you have any
more queries; |
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Beware of using unknown
companies based overseas - you may not be protected by
UK law; |
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Check the company's
returns policy - high street shops may not accept
returns for goods purchased over the Internet and you
may be liable to pay postage costs; |
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Check delivery
timescales; |
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Carefully check goods on
receipt; |
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UK data protection laws
require companies who are UK registered to give you the
option to not receive future marketing information. If
you do not wish to receive further details you may be
required to tick a box; |
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If ordering gifts, check
to see if you can deliver to another address and can the
invoice only be sent to you and not the gift recipient;
and |
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Finally use your common
sense. If it looks too good to be true - it usually
is! | |
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If you think you may
have a transaction on your statement that you did not make
contact us immediately.
For more details of
shopping on-line including what to do if things do go wrong
visit The Office of Fair Trading website
THE NATWEST CREDIT CARD
HELPLINE
0870 333 9091
Service
available Monday to Friday 8am-6pm and Saturday 9am-1pm.
Please quote your card numbers when you contact us.
Call us for help, advice or information about any
aspect of your NatWest credit card. Alternatively write to
NatWest Bank, Southend Card Centre, Southend-on-Sea X, SS99
1YY or visit your nearest NatWest branch. Calls may be
monitored for security and quality monitoring purposes.
You could be liable for all losses to the Bank arising
from the use of any Card or Card details by any person
obtaining possession of it with your consent or where you have
been grossly negligent. You will not be liable for losses to
the Bank which take place after you have told the Bank of the
misuse. |
